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Matrix Evaluation Model > Scale Document > Page 13

Community Scale Document


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Page 13: Current Examples

The Community Scaling Tool allows the effects of an agency's various activities related to a single project to be shown. It provides a framework within which to illustrate the multiple outcomes which can arise from the strategies used to achieve a single goal.

For example, as a result of its ongoing community needs and assets analyses related to social and economic self-sufficiency, a community action agency concluded that there was a need for additional affordable housing for families in transition between public assistance and self-sufficiency. The agency decided to attempt to expand the affordable housing stock by constructing 52 townhouses for participants in its self-sufficiency programs. Within the Service and Support Systems category of the Community Scaling Tool, the agency defined the current systems as "Responsive but not Comprehensive" ("Vulnerable" on the Community Scale.) (See Table and the accompanying notes.)

The agency identified a site in close proximity to major employment and post secondary education opportunities. The agency reviewed the community's comprehensive plan, which guides the zoning process, and found that the site was designated for multi-family housing. The current zoning was, however, for commercial use. The agency conferred with the local government's planning staff and confirmed that the site was designated to be rezoned for multi-family housing.

The agency obtained site control through an option with the owner, secured commitments for the financing to develop the project and applied for the needed zoning change. The agency's request for a zoning change received the unanimous approval of the community's planning commission, but the planning commission's rezoning decision was appealed to the local government's legislative body by the residents of an affluent, predominantly white, historic neighborhood adjacent to the proposed site. The legislative body reversed the rezoning by an 8 to 2 vote.

The agency appealed the zoning reversal in the courts. The legal premise of the appeal is that the local government's decision to reverse the rezoning was in violation of its own comprehensive plan that, under State law, should guide the zoning process. The case is still pending in the courts and because of the appeals process, may not be resolved for several more years.

Now in the third year of the project, the agency still has not built any units. It still has a goal of increasing the supply of affordable housing for families in transition between public assistance and self-sufficiency, moving the housing dimension from "Vulnerable" to "Stable."

The agency also has new goals for moving public policy related to affordable housing from "Vulnerable" to "Stable." (See Table 11.) It would also be possible for the agency to establish additional goals related to the Equity category. Goals and strategies could be established to move the equity and diversity of the neighborhood where the site is located from "In Crisis" to "Stable."

Table 10: Services and Support Systems Scale with Housing Subscale

(1) (2) (3) (4)
Community Scale Thresholds Services and Support Systems Scale Descriptors Services and Support Systems Scale Housing Subscale
Thriving 5 Comprehensive and Interrelated Community services of all kinds are both comprehensive and integrated into a virtually seamless system. Collaboration and synergy are the norms. Social services are based on a "wellness" model and are participant driven. A strong community-wide set of strategic planning processes assures that public and community services are responsive and will grow and develop in accord with community needs. Community is committed to providing resources sufficient to assure quality and comprehensiveness of, and full access to, community, public and educational services. Affordable housing development is integrated with other systems including education, social services and transportation. Most housing initiatives involve multiple players. Development of affordable housing is targeted to clearly identified community needs. It is needs driven, not driven by available categorical public funding opportunities. Housing planning process is comprehensive and reflects both vertical and horizontal integration.
Safe 4 Preventive Service and support programs have a strong preventive orientation. Most essential community and social services are available to those who need them. Service providers are committed to collaboration and are in the process of developing an integrated approach to provision of community services. Planning involves all segments of the community. Commitment of resources is adequate to assure continued availability of services that meet needs for both basic and early intervention services, as well as for strong public and education services. The community has a long range plan for affordable housing and strategies to meet its goals and objectives. Most low-income households needing housing have multiple choices in terms of price, size and location. Housing developers are pursuing collaborative projects, such as mixed income developments. Planning for affordable housing includes intended beneficiaries throughout the process. There is a wide range of financing available for affordable housing development, including private and local, state and federal funding.
Stable 3 Comprehensive but Reactive Public and social services available in the community are generally comprehensive, but are primarily reactive in their responses to community needs. Planning tends to be very limited in strategic outlook and occurs principally within programmatic boundaries. Focus is on evident current needs. Clients (customers) are seldom brought into the planning process. Providers of public and social services are communicating and considering the value of collaboration. Resources are adequate for the most immediate basic needs. While there is significant growth in the development of affordable housing in the community, it is not proactive in nature but generally in response to existing problems. Low and moderate income households are rarely consulted in the development of housing plans. Developers of affordable housing meet regularly to share information and are discussing processes to collaborate on development activities. While often not well matched to household needs, most low-income families are able to locate housing.
Vulnerable 2 Responsive but not Comprehensive Some key public and social services exist and are responsive to needs to which they are focused but the range of community services and resources is limited but not comprehensive. There is no effort to plan collaboratively and comprehensively for a broad range of community needs. Fragmentation of services and community resources is common. Resources are strained and directed principally to maintenance of effort. Competition is the most common characteristic of relationship between service providers. The community continues to experience growth in the development of affordable housing but local data indicate that the lowest vacancy rate is in housing for low to moderate income households. Participants in agency's self-sufficiency programs experience considerable difficulty in obtaining adequate housing. Housing related problems are the second most frequent barrier to participant success. While the local government has a housing development plan, it is primarily used to satisfy federal requirements and does not guide most housing development activity or policies and initiatives by local organizations or local government. There is little coordination between local housing developers or between housing development and other human services activities.
In Crisis 1 Non-Responsive Public and social services are non-responsive to community needs. "Turf" boundaries are very strong and planning is minimal or non-existent. Even emergency services are inadequate in comparison with the intensity of need. Resources are barely adequate to maintain even the most minimal configuration of community services. Most public and social services are ineffective. Available affordable housing stock is significantly below identified needs. Homelessness and overcrowding are common. There is significant competition between for- profit, non-profit and governmental housing developers.

Notes to Table 10:
Columns (1) and (2) contain the thresholds and descriptors that were first presented Table 1. Column (3) repeats the scale for the Services and Support Systems Dimension first presented in narrative form in Table 8.Column (4) is how the local CAA applied the indicators and descriptors of the Services and Support Systems Dimension to its specific goal and strategy of increasing the affordable housing stock. The descriptors in the block for "Vulnerable" on the Community Scale (or "Responsive but not Comprehensive" on the Services and Support Systems Dimension) are in bold type to indicate where the CAA placed its community at the time it initially reported the project.

Table 11: Public Policy Scale with Housing Policy Subscale

(1) (2) (3) (4)
Community Scale Thresholds Pubic Policy Scale Descriptor Pubic Policy Scale Housing Policy Subscale
Thriving 5 Innovative Public policy affecting the community is innovative in its values, premises and strategies regarding the condition and needs of low income persons. Affirmatively seeks new ways to promote the economic development and well-being of low income residents and their full inclusion in the life of the community. Low-income needs are fully integrated into community housing planning and development systems. Land use planning and zoning policies require that developers provide set asides for affordable housing and/or employment generating activities as a condition for the approval of new development.
Safe 4 Supportive Public policy is supportive with respect to the needs and aspirations of low income residents. Generally is proactive and systematic in identifying and eliminating barriers to improvement in economic and social status. There is a comprehensive plan to develop affordable housing consistent with identified needs. The local government actively seeks private, federal and state resources for housing development. The land use planning and zoning process is proactive in ensuring that sufficient sites are designated for future development.
Stable 3 Reactive or Selective Public policy is reactive in its approaches to responding to the needs of low income persons. When issues are forcefully brought to the attention of policy makers, it is usually possible to achieve a case-by-case policy outcome that is favorable with respect to issues and problems of low income residents. While the local government has a plan to develop low-income housing, its goals are not pursued proactively. When low-income advocates and supportive groups press for housing initiatives, however, the local government tends to respond positively. The land use planning and zoning process is even-handed and treats all petitioners consistently without respect to socio-economic status.
Vulnerable 2 None of Unenforced There is no public policy intended to support the needs and aspirations of low income persons, or any such policy that does exist is unenforced. There is little or no awareness or concern or acceptance of public responsibility for supporting improvement of the economic and social conditions of the poor. There is no comprehensive community policy to develop affordable housing. The only planning that occurs is to satisfy federal requirements to obtain grant funds. Land use planning and zoning decisions are generally based on the relative power and influence of the petitioners.
In Crisis 1 Hostile Public policy is hostile with respect to conditions and needs of low income persons. Policies are intended to make it difficult for low income persons to live in the community or to play a meaningful and contributing role in the life of the community. Public policy actively discourages the development of affordable housing through lot size and other restrictions that put most housing beyond the reach of low income families. The community has no plan for the development of affordable housing and does not seek or accept federal or state funds for housing initiatives.

Notes to Table 11:
Columns (1) and (2) contains the thresholds and descriptors that were first presented in Table 1. Column (3) repeats the scale for the Public Policy Dimension first presented in narrative form in Table 5. Column (4) is how the local CAA applied the indicators and descriptors of the Public Policy Dimension as the potential outcomes of its goal and strategy were broadened to include producing a change in public policy regarding affordable housing. The descriptors in the block for "Vulnerable" on the Community Scale (or "None or Unenforced" on the Public Policy Dimension) are in bold type to indicate where the CAA placed its community when it reported on the project following the reversal of its zoning request.



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