Demonstrates the ability to develop and maintain a flow of information between sender(s) and receiver(s) through use of critical listening skills and oral and written communication; ability to communicate both basic and complex ideas to a variety of groups; demonstrates an appreciation of the organizational and cultural contexts within which the communication will occur; and can conduct professional quality oral and electronic presentations.

   
CHHS Major Learning Outcomes (MLOs)
Personal and Professional Communication
CHHS Major Learning Outcomes List CHHS Major Learning Outcomes List CHHS Academic Program  
Demonstrates the ability to develop and maintain a flow of information between sender(s) and receiver(s) through use of critical listening skills and oral and written communication; ability to communicate both basic and complex ideas to a variety of groups; demonstrates an appreciation of the organizational and cultural contexts within which the communication will occur; and can conduct professional quality oral and electronic presentations.

Core Competencies:

Knowledge: Understand the elements, dynamics, and mechanics of personal and professional communication.

Skills: Communicate empathically and critically in both oral and written contexts, including writing, listening, and speaking

Attitudes: Acknowledge the need for good communication skills and recognize one's own biases, attitudes, and assumptions and take responsibility for responding in ways that improve communication.

Supporting Competencies:

Knowledge: (Has the ability to: )

  • Recognize and be sensitive to issues such as culture, gender, physical ability, and sexual orientation and mitigate the challenges such differences can create
  • Understand the significance of social space and incorporate that understanding into communication
  • Adhere to professional requirements and boundaries in communication
  • Prepare and deliver a technical presentation to a health and human services professional setting

Skills: (Has the ability to: )

  • Present ideas coherently, both orally and in writing
  • Tailor the communication to the identified audience
  • Distinguish the organizational context, both formal and informal, within which the communication takes place
  • Communicate effectively in interprofessional settings, groups, and teams, and with people from different cultural, social, professional, and organizational backgrounds
  • Understand the significance of social space and incorporate that understanding into communication
  • Adhere to professional requirements and boundaries in communication
  • Present evidence in an ethical, balanced, clear, and direct manner
  • Separate facts from opinions and know when to utilize each
  • Focus on situations, not the person
  • Show interest in what the speaker has to say; ask questions for clarification; gather information and focus the conversation; let the speaker know she or he understands
  • Take responsibility for improving communication by recognizing and learning from communications that did not go well
  • Recognize and manage resistance and/or hostility
  • Demonstrate courtesy and professional etiquette in the workplace
  • Negotiates, solves problems, and shares in team responsibilities respectfully with co-presenters
  • Prepare and deliver a technical presentation to a health and human services professional setting
  • Uses correct grammar, punctuation, and word choice in oral and written work

Attitudes: (Has the ability to: )

  • Take responsibility for improving communication by recognizing and learning from communications that did not go well
  • Recognize power and status differences and understand the impact of those differences on communication
  • Recognize and be sensitive to issues such as culture, gender, physical ability, and sexual orientation and mitigate the challenges such differences can create
  • Present evidence in an ethical, balanced, clear, and direct manner
  • Focus on situations, not the person
  • Demonstrate courtesy and professional etiquette in the workplace

Course(s):

Major Pro Seminar - CHHS 300
Senior Capstone Seminar - CHHS 400 A
Senior Capstone Seminar - CHHS 400 B



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Last update 20-Oct-2008