Core Competencies:

Knowledge: Demonstrate an understanding of the characteristics of conflict and how it manifests itself into interprofessional and organizational contexts.

Skills: Demonstrate the following collaborative problem solving skills:

• Active listening
• Formulate and express desired outcomes
• Identify underlying interests
• Develop and analyze options

Attitudes: Demonstrate knowledge of ethics of collaborative conflict resolution, including:

• Neutrality
• Confidentiality
• Objectivity
• Respect for differences
• Honesty

Supporting Competencies:

Knowledge:

• Ability to understand the psycho-physiological and behavioral aspects of conflict
• Ability to understand cross-cultural considerations in dealing with conflict
• Ability to understand the "casualties" of conflict, i.e., loss of morale, productivity, etc.
• Ability to understand the prevalent conflict management styles and strategies
• Ability to understand the positive opportunities that can be presented by conflict
• Ability to understand the basic motivational theories
• Ability to understand the basic theories of individual and organizational power dynamics - i.e. the imbalance of power and impact on parties
• Ability to identify personality and conflict management styles, strengths, and challenges.
• Ability to understand the conflict cycle, i.e., how it begins and escalates
• Ability to understand "positional vs. principled" negotiating concepts and demonstrate the appropriate skills
• Ability to understand the differences between the roles, responsibilities, process and expected outcomes of mediation, arbitration and negotiation
• Ability to understand the differences between compromise, cooperation, collaboration, and consensus building

Skills:

• Ability to assess and manage interpersonal conflict in the professional realm
• Ability to listen actively to facilitate understanding and prevent conflict
• Ability to understand the use of both open and closed questions
• Ability to demonstrate and identify different courses of action and analyze the consequences of each (e.g., actual and hidden costs and risks)
• Ability to identify the elements of a sustainable agreement
  

Attitudes:

• Ability to demonstrate knowledge of the basic negotiation rules of ethics and principles of practice including:
  • Respect of all participating parties
  • Professional accountability
  • Freedom from bias (objectivity)
  • Tolerance of different people and perspectives
  • Importance of honesty (long term personal credibility and trust)
  • Not using self-defensiveness as a tactic in negotiation
  • Ability to hold confidence (confidentiality)
  • Ability to not personalize the process

Course(s):

Conflict Resolution & Collaborative Negotiation - CHHS 340